Refund policy

Returns & Refunds

We accept return requests within 30 days of delivery.

To be eligible for a return, items must be unworn, unused, and in their original condition, with all original packaging and any parts supplied with the item included.

For hygiene reasons, pierced earrings cannot be returned once they have been worn or tried on.

Custom, personalized, or made-to-order pieces may not be eligible for return unless the item arrives damaged, defective, or incorrect. Any product-specific return restrictions will be stated on the relevant product page.

Return shipping is covered by Revoulou for approved returns. Once your return request is accepted, we will provide return instructions and, where applicable, a prepaid return shipping label.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. We will review the issue and, where appropriate, provide a replacement or refund at no additional cost to you.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or card provider to post the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part, or the item arrived damaged or defective.

Items returned without prior approval, items showing signs of wear, or items that do not meet the conditions above may not be accepted.

To request a return, please contact us through the contact information provided on our website and include your order number and reason for return.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.